Shipping policy
Order Processing
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All orders are processed within 1–3 business days.
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Once your order is processed, you will receive a confirmation email with your tracking information.
Please note: During high-volume periods (holidays, sales events), processing times may be slightly extended.
Shipping Times
We offer worldwide shipping. Estimated delivery times are:
United States:
8–13 business days
Other Countries:
Shipping times vary depending on location, typically 8–15 business days.
These estimates do not include processing time.
Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking number.
Tracking may take 1–3 days to update depending on the carrier.
Shipping Delays
While we strive to meet our delivery estimates, factors outside our control (customs, carrier delays, weather conditions, high-volume seasons) may occasionally cause delays.
We appreciate your patience and understanding.
Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
If you entered the wrong address, contact us within 24 hours to update it.
Lost or Stolen Packages
If your package is marked as delivered but you haven’t received it:
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Check with neighbors or building staff
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Confirm the shipping address you entered
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Wait 24–48 hours as carriers may scan early
If the package is still missing, contact us and we will assist you in opening an investigation with the carrier.
Customs & Import Fees (International Orders)
Some countries may require additional customs fees or taxes upon arrival.
These charges are the responsibility of the customer.
Questions?
If you have any questions about your order, please reach out:
📧 cosroginfo@gmail.com
We’re here to help!